Privacy policy

This Privacy Policy explains how Avellessa ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit www.avellessa.com (the "Site"), create an account, place an order, contact us, or otherwise interact with our services.

This Privacy Policy describes our general information practices. Visiting or using the Site does not, by itself, replace any consent, notice, or choice that applicable law requires. Where consent is required for a particular cookie, analytics, or advertising technology, that technology should be handled in accordance with the applicable consent requirements and the Site configuration.

1. Who We Are

Avellessa is an independently operated online retail store offering shoes and bags.

Website: www.avellessa.com

Customer Support Email:
hello@avellessa.com

Customer Support Phone:
+1 303-555-9120

Business Address:
9222 Thunderbolt Dr, Jacksonville, FL 32221, United States

2. Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our Site, and information received from trusted service providers that help us operate our business.

Information You Provide

Depending on how you interact with the Site, information you provide may include the following:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order details and purchase history

  • Payment confirmation information

  • Customer service communications

  • Return and refund requests

Payment information is handled through the payment services made available during checkout. The payment provider's systems and applicable payment terms govern how full payment-card details are processed. We do not ask customers to send full payment-card numbers or security codes by email.

Automatically Collected Information

When you visit our Site, the Site, Shopify, and any technologies or services enabled for your visit may collect technical and usage information. Depending on the configuration in use, this information may include:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Language preferences

  • Time zone

  • Referring website

  • Pages visited

  • Products viewed

  • Website activity

  • Cookie and similar technology data

Depending on the information collected and the services actually in use, this information may be used to help operate the Site, understand how visitors use it, prevent fraud, and improve the shopping experience. We do not represent that every listed data type or collection technology is active in every visit.

3. How We Use Your Information

Depending on the information involved and the services actually used, we may use personal information for the following purposes:

  • Process and fulfill your orders.

  • Verify payments and reduce fraudulent transactions.

  • Provide customer support.

  • Send order confirmations, shipping updates, and other service-related communications.

  • Improve our website, products, and customer experience.

  • Measure website performance and marketing effectiveness.

  • Send promotional communications where permitted by law. You may opt out at any time.

  • Comply with legal, accounting, tax, and regulatory obligations.

4. Service Providers

To the extent these services are used in operating our business, we may share limited personal information with service providers acting on our behalf. Depending on the services actually engaged and enabled, these may include:

  • Payment processors

  • Shipping and delivery providers

  • Customer support platforms

  • Fraud prevention services

  • Website hosting providers

  • Analytics providers

  • Marketing and advertising partners

Information is shared with a provider only as relevant to the service and transaction or activity involved, subject to applicable law and the arrangements governing that service. The categories above do not mean that every listed provider is currently engaged or receives information from every visitor.

5. Analytics and Advertising

Our use of analytics and advertising technologies depends on the services and settings actually enabled on the Site. Where such technologies are used, they may help us understand website performance, improve our services, and measure marketing effectiveness. We do not represent that any particular analytics service, advertising pixel, or consent-management tool is enabled unless it is in fact configured for the Site. The information collected and the parties receiving it depend on the technologies actually in use.

Depending on the services enabled on our Site, these technologies may collect:

  • Device information

  • Browser information

  • Website activity

  • Referring source

  • Advertising interactions

  • Conversion events

  • Cookie identifiers

Where these technologies are enabled, the information collected may be used to understand Site activity, evaluate advertising performance, and improve the shopping experience. The actual collection and use depend on the technologies configured on the Site.

6. Cookies and Similar Technologies

Our Site may use cookies and similar technologies as needed for the website features and third-party services actually in use. The specific technologies and their purposes depend on the Site’s current configuration; this policy does not confirm that any particular analytics, advertising, or consent-management technology is enabled.

These technologies may be used for:

  • Essential website functionality

  • Shopping cart and checkout

  • Security and fraud prevention

  • Website analytics

  • Performance measurement

  • Remembering user preferences

  • Advertising and remarketing, where applicable

You may be able to manage or disable some cookies through your browser settings. Browser controls may not disable every technology used by the Site, and disabling certain cookies may affect Site functionality. Browser settings are not a substitute for any consent or opt-out mechanism required by applicable law. Any consent or preference controls offered on the Site apply according to their actual functionality and applicable law. The availability of a particular control is not guaranteed by this policy; the controls actually displayed must match the technologies enabled and the choices required by applicable law.

7. Sharing Your Information

We do not knowingly exchange personal information for monetary payment as a standalone transaction. Some privacy laws define “sale,” “sharing,” or targeted advertising more broadly than a monetary exchange. Whether any disclosure through analytics or advertising tools falls within those definitions depends on the tools actually used, the information disclosed, and applicable law. We do not make a blanket representation that the Site’s activities fall outside every such definition. Contact us at hello@avellessa.com to submit a privacy request or ask about available choices.

We may share information with:

  • Payment providers

  • Shipping partners

  • Fraud prevention providers

  • Analytics providers

  • Marketing and advertising partners

  • Professional advisors

  • Government authorities or regulatory agencies when required by applicable law

8. Your Privacy Rights

Depending on your location, applicable privacy laws may provide you with certain rights regarding your personal information.

These rights may include:

  • The right to access your personal information.

  • The right to correct inaccurate information.

  • The right to request deletion of personal information.

  • The right to restrict certain processing activities.

  • The right to opt out of targeted advertising or marketing communications where applicable.

If you wish to exercise a privacy right or ask how your personal information is handled, email hello@avellessa.com with “Privacy Request” in the subject line. In your message, identify the right or action you are requesting and the state or country where you reside. Please do not include full payment-card numbers, security codes, or other unnecessary sensitive information. We may ask for information reasonably necessary to verify your identity and, where permitted, the authority of an authorized agent. We will use information supplied with a request to review and respond to that request, subject to applicable law.

Depending on the law that applies to you and our actual data practices, available rights may include requesting access to, correction of, or deletion of personal information, and opting out of certain processing, sale, sharing, or targeted advertising. We will assess each request under applicable law and respond within the time required by that law. If a request is denied in circumstances where an appeal right applies, you may reply to our decision email with “Privacy Appeal” in the subject line and explain why you believe the decision should be reconsidered. This email process does not replace any additional request channel, notice, or procedure that applicable law requires us to provide. The rights available, verification requirements, exceptions, response periods, and appeal procedures vary by jurisdiction and request type.

California residents may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), subject to the law’s applicability and exceptions. Other state privacy laws may provide additional rights when their requirements are met. We will provide the notices and processes required for the laws that apply to our business and actual data practices. This policy does not assert that a particular state law applies to every visitor or that every category of opt-out right is applicable to every processing activity.

9. Your Privacy Choices

If you receive marketing emails from us, you may use the unsubscribe link in the email, where provided, or contact hello@avellessa.com and ask to stop marketing emails. This does not prevent us from sending non-promotional messages needed to fulfill an order, provide customer service, or meet legal obligations. The availability and operation of email preference tools depend on the email service and settings actually in use.

Where applicable law requires an opt-out from sale, sharing, targeted advertising, or other processing, we will provide and honor the legally required method or methods based on our actual data practices and the processing that actually occurs. The references in this policy to possible processing activities or privacy controls are conditional descriptions, not confirmation that a particular analytics tool, advertising pixel, cookie-management feature, or opt-out signal is currently enabled. Some laws require recognition of valid Global Privacy Control (GPC) or other opt-out preference signals. This policy does not represent that a website-based privacy control or GPC detection is currently enabled or functioning; the Site’s actual technical configuration must support any mechanism required by applicable law. Emailing hello@avellessa.com is an available way to contact us, but it does not substitute for a website-based signal or other mechanism where the law requires one. Before using any analytics or advertising technology that triggers a legal notice, consent, or opt-out obligation, the relevant configuration and required user-facing mechanism must be implemented and tested. This policy statement alone does not mean that a particular technical control is currently configured or functioning. If a required mechanism is not yet available, the relevant processing must not be treated as compliant merely because this policy describes it.

10. Data Retention and Security

We determine how long to retain personal information based on the purpose for which it was collected, the needs of the relevant transaction or service, applicable legal and accounting obligations, dispute-resolution needs, fraud prevention, and the need to maintain appropriate business records. For example, order and transaction records may need to be retained for transaction support, accounting, tax, legal compliance, or dispute handling; customer-support correspondence may be retained as needed to respond to inquiries and document their resolution; and technical, cookie, analytics, or advertising-related information, if collected through technologies actually in use, may be retained according to the relevant system settings, service-provider arrangements, and applicable requirements. We do not state a single fixed retention period for all information because the period depends on these factors and on the systems and legal obligations involved. When information is no longer needed, we will take steps to delete it, de-identify it, or otherwise handle it as permitted or required by applicable law. Retention practices may vary by information type and system and are subject to applicable legal requirements.

We seek to use reasonable safeguards appropriate to the nature of the personal information we handle to help protect it from unauthorized access, disclosure, alteration, or destruction. The specific safeguards used may vary with the systems and service providers involved.

No method of electronic transmission or storage can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted to or stored through the Site.

11. International Visitors and Children's Privacy

Our Site is intended primarily for customers located within the United States.

If you access our Site from another country, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

Our Site is not directed to children under the age of 13, and children under 13 should not submit personal information or place orders through the Site. We do not knowingly collect personal information from children under 13. Users who have not reached the age of majority where they live should use the Site only with the involvement and consent of a parent or legal guardian where required by applicable law. This statement does not establish a separate minimum purchasing age; the store’s actual age and order-handling rules should be confirmed and applied consistently with applicable law.

If you believe a child under 13 has provided personal information to us, please contact hello@avellessa.com. We will review the matter and take appropriate steps as required by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements.

Any updates will be posted on this page together with a revised Last Updated date.

13. Contact Information

If you have any questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us.

Brand Name: Avellessa

Website: www.avellessa.com

Business Address:
9222 Thunderbolt Dr, Jacksonville, FL 32221, United States

Customer Support Email:
hello@avellessa.com

Customer Support Phone:
+1 303-555-9120

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM ET