Refund policy
At Avellessa, we want you to be satisfied with your purchase. If you are not completely satisfied, we are here to help. This Return & Refund Policy explains our return eligibility, return process, refund procedures, return shipping responsibilities, and other important information for purchases made through www.avellessa.com.
1. 30-Day Return Policy
We offer a 30-day return policy.
You have 30 calendar days from the date your order is delivered to request a return.
To be eligible for a return, your item must be:
Unworn, unused, and unwashed.
In the same condition in which it was received.
Returned with all original tags attached.
Returned in its original packaging.
Accompanied by proof of purchase, such as your order number or purchase confirmation.
Items that do not meet these requirements may not be eligible for return.
2. How to Start a Return
To request a return, please contact us at hello@avellessa.com within the 30-day return period.
Please include:
Your order number.
The email address used to place the order.
The reason for your return request.
After reviewing your request, we will provide a Return Merchandise Authorization (RMA) together with detailed return instructions, including where and how to send your package.
Please do not send items back before receiving return authorization, as unauthorized returns may not be accepted or may experience processing delays.
3. Return Method
Returns are accepted by mail only.
Please follow the return instructions provided by our customer support team. We recommend using a trackable shipping service and retaining your shipping receipt until your return has been completed.
4. Return Shipping Costs
Return shipping responsibility depends on the reason for the return.
Customer Responsibility
You are responsible for return shipping costs if the return is due to:
Change of mind.
Ordering the wrong size.
Ordering the wrong color.
Style preference.
No longer wanting the item.
Our Responsibility
If you receive a defective, damaged, or incorrect item, Avellessa will cover the return shipping cost or provide a prepaid return shipping label where applicable.
5. Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
If your item arrives damaged, defective, or incorrect, please contact hello@avellessa.com as soon as reasonably possible.
To help us review your request, please provide:
Your order number.
Clear photographs of the product.
Photos of the packaging, if applicable.
A brief description of the issue.
After reviewing your request, we will work with you to provide an appropriate resolution, which may include a replacement, refund, or another suitable solution.
6. Non-Returnable Items
An item may not be eligible for a standard return if it has been worn, washed, altered, or is returned without its original tags or original packaging. This restriction does not automatically exclude an item that arrived damaged, defective, or incorrect; those cases will be reviewed under Section 5. Any additional product-specific return restriction will be stated for the item at the time of purchase and will be applied subject to applicable law.
7. Exchanges
We currently do not offer direct exchanges.
If you would like a different size, color, or style, we recommend returning your eligible item for a refund and placing a new order for the item you would like instead.
If you received a defective, damaged, or incorrect item, please contact us so we can review the issue and provide an appropriate solution.
8. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.
After the returned item is received, inspection generally takes 1–3 business days. If the refund is approved, refund processing generally takes an additional 1–3 business days.
After a refund is issued, your bank, card issuer, or payment provider may require an additional estimated 3–5 business days for the funds to appear in your account. This is an estimate, not a guarantee; actual timing varies by provider and payment method and is outside our control.
9. Original Shipping Charges
Standard shipping on orders shipped within the United States is free. If a shipping charge is expressly displayed at checkout for a particular order, the amount and applicable terms will be shown before the order is submitted. Any refund treatment for a charge actually collected will be assessed based on the circumstances of the return and applicable law. Nothing in this section limits any refund or other right required by applicable law.
10. Restocking Fee
We do not charge a restocking fee for eligible returns.
11. Return Address
Returns must be authorized before being sent. Use the address below only if customer support confirms it in the return instructions; do not mail a return before receiving authorization and instructions.
Return Address:
Avellessa
9222 Thunderbolt Dr, Jacksonville, FL 32221, United States
Please include your order number or Return Merchandise Authorization (RMA) with your return package to help us identify and process your return efficiently.
12. Contact Information
If you have any questions regarding returns, refunds, damaged items, or exchanges, please contact us.
Brand Name: Avellessa
Website: www.avellessa.com
The return address is listed in Section 11 and may be used only after customer support has provided written return authorization and instructions.
Customer Support Email:
hello@avellessa.com
Customer Support Phone:
+1 303-555-9120
Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM ET
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