Terms of service

Welcome to Avellessa.

These Terms of Service ("Terms") govern your access to and use of www.avellessa.com (the "Site"), including all products, services, purchases, and features available through our website.

By accessing or using our Site, you agree to these Terms and any other store policy that is published and applicable to your use or purchase. Policy references are intended to direct you to the relevant policy page when available; they do not make an unpublished policy part of these Terms. If you do not agree with these Terms, please do not access or use our Site. Nothing in these Terms limits any rights that cannot legally be excluded under applicable law.

1. Store Information

Avellessa is an independently operated online retail store offering shoes, bags, and accessories.

Website: www.avellessa.com

Customer Support Email: hello@avellessa.com

Customer Support Phone: +1 303-555-9120

Business Address:
9222 Thunderbolt Dr, Jacksonville, FL 32221, United States

2. Eligibility and Acceptable Use

Our Site is not directed to children under 13, and children under 13 should not submit personal information or place orders through the Site. If you have not reached the age of majority in your state or country of residence, you may use the Site only with the involvement and consent of a parent or legal guardian where required by applicable law. A parent or legal guardian should supervise any use or purchase where required by law. This clause does not establish a separate minimum purchasing age; Avellessa’s actual age and order-handling rules must be applied consistently with applicable law.

You agree not to:

  • Use the Site for any unlawful, fraudulent, or unauthorized purpose.

  • Interfere with the security or normal operation of the Site.

  • Attempt to gain unauthorized access to our systems or services.

  • Upload or distribute viruses, malicious software, or other harmful code.

  • Violate any applicable laws or regulations while using our Site.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, sizing information, colors, pricing, and availability are accurate.

However, occasional errors, updates, or technical inaccuracies may occur. Product colors may also vary depending on your device, display settings, or lighting conditions.

We reserve the right to correct errors, update information, or modify product listings at any time.

4. Product Availability

Product availability may change without notice.

We may limit purchase quantities, discontinue products, or update product listings at our discretion.

If an item becomes unavailable after an order has been placed, we will contact you to discuss available options, which may include cancellation, substitution where appropriate, or a refund.

5. Pricing and Currency

The currency and final prices applicable to your order are the amounts displayed during checkout before you submit payment. Please review the displayed currency, taxes, discounts, and order total before completing your purchase.

Standard shipping on orders shipped within the United States is free, as described in our Shipping Policy. Any other shipping charge or fee applicable to a particular order, together with applicable taxes and the final order total, will be shown at checkout before you submit the order. Your final order total may include:

  • Product price

  • Applicable shipping charges

  • Promotional discounts

  • Applicable taxes

If a pricing error, technical error, or product information error occurs, we may correct the information before accepting or processing the affected order and, where appropriate, cancel the affected order. If payment has already been collected and the order is canceled, any applicable refund will be issued to the original payment method. We will not treat this section as permission to impose a higher price on an already accepted order without your agreement or where prohibited by applicable law.

6. Orders and Order Acceptance

Submitting an order does not automatically mean your order has been accepted.

After placing an order, you will receive an order confirmation email acknowledging receipt of your order.

We may review orders for:

  • Payment authorization

  • Product availability

  • Billing or shipping information

  • Fraud prevention

  • Compliance with these Terms

We may decline or cancel an order if:

  • Payment cannot be authorized.

  • Billing or shipping information is incomplete or inaccurate.

  • A transaction is identified by fraud prevention systems.

  • A product becomes unavailable.

  • A pricing or technical error occurs.

  • The order violates applicable law or these Terms.

If your order is canceled after payment has been received, any applicable refund will be issued to your original payment method.

7. Payment Terms

We accept the secure payment methods displayed during checkout, which may include:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Diners Club

  • Apple Pay

  • Google Pay

  • Shop Pay

  • Shop Pay Installments, where offered and available for your transaction

Full payment authorization is required before an order can be processed and prepared for shipment.

Payment information is handled through the payment services made available during checkout. The payment provider’s terms and systems govern payment processing. Do not send full payment-card numbers or security codes to us by email.

The payment methods available to you are those displayed at checkout. Availability may vary, and a method should not be treated as available unless it is offered for your transaction during checkout. The list above is illustrative of methods shown in the store payment-method evidence available when this policy was prepared; it is not a guarantee that every method will be offered for every order. Do not assume that a method marked unavailable in the store settings, or not shown at your checkout, can be used for your transaction.

8. Shipping and Delivery

Orders are processed according to our published Shipping Policy.

Estimated delivery times are provided for reference only and may vary due to weather conditions, carrier delays, holidays, order volume, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information. We are not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided during checkout.

9. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Eligible items may be returned within 30 calendar days after delivery, subject to the conditions described in our Return & Refund Policy.

Please review that policy for complete information regarding return eligibility, refund processing, return shipping responsibilities, and non-returnable items.

10. Customer Accounts

If you create an account on our Site, you are responsible for maintaining the confidentiality of your login credentials and for all activities associated with your account.

You agree to provide accurate, current, and complete account information.

If you believe your account has been accessed without authorization, please contact us immediately.

11. Privacy

Your use of our Site is also governed by our Privacy Policy, which explains how we collect, use, share, and protect your personal information.

12. Intellectual Property

All content available on this Site, including text, graphics, logos, images, icons, layouts, and other materials, is intended to be owned by or used under license by Avellessa unless otherwise stated. We will use content only where we have an appropriate ownership right, permission, license, or other lawful basis. Rights in third-party names, logos, and materials remain with their respective owners.

You may not copy, reproduce, distribute, publish, modify, or otherwise use our content without our prior written permission.

13. User Content

If you submit reviews, comments, photographs, suggestions, or other content to us, you grant Avellessa a non-exclusive, royalty-free license to use, reproduce, display, and publish that content for purposes connected with operating and presenting our business, only to the extent you have the rights to grant that license and where permitted by applicable law. This does not transfer ownership of your content. Please do not submit content that you do not have permission to provide or that includes another person’s personal information without an appropriate legal basis. Any use of customer content in advertising or other promotional materials must follow the scope of the permission obtained and applicable law. Where a separate or more specific permission is required for a proposed use, we will obtain that permission before using the content for that purpose. Submitting content does not by itself authorize a use that exceeds the license described in this section.

You represent that your submissions do not infringe the rights of any third party or violate any applicable law.

14. Third-Party Services

Our Site may include links to third-party websites or services.

We are not responsible for the content, privacy practices, or policies of those third-party services. Your use of third-party websites is subject to their own terms and policies.

15. Disclaimer

We strive to provide accurate information and reliable services.

To the fullest extent permitted by applicable law, our Site and services are provided on an "as is" and "as available" basis.

Nothing in these Terms limits any rights that cannot legally be excluded under applicable consumer protection laws.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Avellessa shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from your use of our Site, products, or services.

Our total liability relating to any claim will not exceed the amount paid for the product giving rise to that claim, except where prohibited by applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Avellessa from third-party claims, liabilities, damages, losses, and expenses arising from your violation of these Terms or misuse of our Site. This provision may also extend to a service provider or other person only to the extent that person is properly entitled to such protection in connection with the operation of the Site and applicable law permits it. This section does not apply to the extent a claim results from our own acts or omissions where applicable law does not permit such allocation, and it does not limit any rights that cannot legally be excluded.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

19. Termination

We may suspend or terminate your access to our Site if we reasonably believe these Terms have been violated or if fraudulent, unlawful, or abusive activity has occurred.

20. Governing Law

These Terms and any dispute relating to the Site, an order, or a transaction will be governed by the laws that apply to the parties and the relevant transaction. Any dispute will be handled by a court or other forum with authority under applicable law. Nothing in this section is intended to displace mandatory law or consumer protections that apply to you, or to limit rights or remedies that cannot lawfully be waived or excluded. This section does not require a customer to give up any non-waivable right or remedy available under applicable law.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business practices, services, or legal requirements.

Any updates will be posted on this page together with a revised Last Updated date. Where permitted by applicable law, your continued use of our Site after revised Terms become effective may constitute acceptance of the revised Terms. Any notice or consent required by applicable law will govern.

22. Contact Information

If you have any questions regarding these Terms of Service, please contact us.

Brand Name: Avellessa

Website: www.avellessa.com

Business Address:
9222 Thunderbolt Dr, Jacksonville, FL 32221, United States

Customer Support Email:
hello@avellessa.com

Customer Support Phone:
+1 303-555-9120

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM ET