Shipping policy

Thank you for shopping with Avellessa.

This Shipping Policy explains how we process, ship, and deliver orders placed through www.avellessa.com. Please review this policy before placing an order.

1. Order Processing Time

All orders are processed within 1–3 business days.

Business Days: Monday–Friday.

Our order cut-off time is 6:00 PM Eastern Time (ET), Monday through Friday. Orders are normally processed on business days, Monday through Friday. Orders placed before 6:00 PM ET may enter processing on that business day, but this does not guarantee same-day processing or shipment. Orders placed at or after 6:00 PM ET, or on a Saturday or Sunday, enter the processing queue on the next business day. Business days for the published estimates are Monday through Friday. The store facts provided do not establish whether orders are processed on U.S. public holidays; public-holiday processing and carrier delivery schedules therefore cannot be guaranteed by this policy. If normal processing or carrier operations are affected by a public holiday, the estimate may be extended. The 1–3 business-day handling estimate is separate from transit time and is not a promise that every Monday–Friday date is an operating day. The times stated in this policy describe our published estimates; customers should also review the shipping options and delivery estimate shown at checkout for their specific order.

During peak seasons, promotional events, holidays, or periods of unusually high order volume, processing times may be slightly extended. If a significant delay occurs, we will notify you using the contact information provided with your order.

2. Shipping Destination

We currently ship orders within the United States.

Shipping availability depends on your delivery address, product availability, and the shipping options displayed during checkout.

Please ensure that your shipping information is complete and accurate before submitting your order.

3. Estimated Delivery Time

Estimated delivery time consists of:

Order Processing Time + Shipping Transit Time

United States Standard Shipping

• Order Processing Time: 1–3 business days

• Shipping Transit Time: 6–9 business days

• Estimated Total Delivery Time: 7–12 business days

The 6–9 business-day transit estimate begins after the carrier receives the shipment. For calculating the published processing, transit, and total estimates, business days mean Monday through Friday. This definition is a calculation convention only; it does not identify the carrier's actual delivery weekdays or establish a delivery-day schedule for a particular order. We do not promise delivery on any specific weekday. The store facts provided do not identify the carrier or service used for each order, its regular delivery weekdays, or whether weekend or public-holiday delivery is available. Those details must not be inferred from the estimate and may vary by carrier service and destination. Please use the shipping information shown at checkout and the tracking information or carrier updates for the most current details. The actual carrier schedule and destination-specific delivery weekdays remain to be confirmed against the service used for the individual shipment. The 1–3 business-day processing estimate is separate from transit time. The combined estimated delivery time is 7–12 business days, calculated by adding the processing and transit estimates; it is an estimate only, not a guarantee. Actual timing may vary with carrier operations and circumstances affecting the shipment.

Delivery times are estimates only and are not guaranteed. Delays may occur due to weather conditions, carrier delays, holidays, high shipping volume, address verification issues, or other circumstances beyond our reasonable control.

4. Shipping Costs

We offer Free Standard Shipping on orders shipped within the United States.

5. Order Tracking

Once your order has been shipped, we will send a shipping confirmation email containing tracking information, where available.

Tracking information may not appear immediately after the carrier receives your shipment. Please allow time for the carrier tracking system to update.

If tracking information remains unavailable after allowing time for the carrier's system to update, please contact us with your order number.

6. Shipping Carriers and Fulfillment

We arrange shipment using the shipping method and fulfillment arrangements applicable to your order. The available shipping option and estimated delivery information for your order are shown at checkout. After shipment, tracking information will be provided where available. Delivery estimates are not guarantees and may be affected by carrier operations, holidays, weather, or other circumstances outside our reasonable control.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully verify your:

• Full name

• Street address

• Apartment, suite, or unit number (if applicable)

• City

• State

• ZIP code

• Phone number

• Email address

Incorrect or incomplete shipping information may result in shipment delays, returned packages, or unsuccessful delivery.

If you notice an error after placing your order, please contact hello@avellessa.com as soon as possible.

While we will make every reasonable effort to assist, we cannot guarantee changes once an order has entered processing or has already been shipped.

8. Lost, Delayed, or Missing Packages

If your package appears delayed, lost, or marked as delivered but cannot be located, please contact us at hello@avellessa.com with your order number and tracking information.

You may also be asked to:

• Verify the shipping address used for your order.

• Check around your mailbox, front door, or other delivery locations.

• Ask household members, neighbors, building management, or reception staff.

• Contact the shipping carrier for additional delivery details.

We will work with you to review the situation and determine the appropriate next steps.

9. Failed Delivery or Returned Packages

If a package is returned because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or another customer-related reason, we will contact you whenever possible.

If you request reshipment after a package is returned because of incorrect shipping information or a failed delivery not caused by Avellessa, please contact us before any reshipment is arranged. We will explain the available options and any applicable charges, if any, before proceeding.

10. Damaged or Incorrect Items

Please inspect your order after delivery.

If your order arrives damaged, defective, or incorrect, please contact hello@avellessa.com as soon as reasonably possible.

To help us review your request, please provide:

• Your order number.

• Clear photographs of the product.

• Photos of the packaging, if applicable.

• A brief description of the issue.

We will review the situation and provide an appropriate solution in accordance with our Return & Refund Policy.

11. Order Changes and Cancellations

If you need to modify or cancel an order, please contact hello@avellessa.com as soon as possible.

Although we will make every reasonable effort to accommodate your request, we cannot guarantee changes or cancellations once order processing has begun or the shipment has been dispatched.

12. Contact Information

If you have questions regarding shipping, delivery, tracking, or your order status, please contact us.

Brand Name: Avellessa

Website: www.avellessa.com

Business Address:

9222 Thunderbolt Dr, Jacksonville, FL 32221, United States

Customer Support Email:

hello@avellessa.com

Customer Support Phone:

+1 303-555-9120

Customer Support Hours:

Monday–Friday: 9:00 AM–6:00 PM ET